Refund Policy
This policy explains our refund terms for purchases made on Yuna7 (the "Service", "we").
1. Seller & payment processing
Our orders and payments are handled by our authorized reseller, acting as the Merchant of Record. As a result, our reseller's name appears on your bank statement, and our reseller processes payment, invoicing, applicable taxes and refunds. This policy applies together with our reseller's buyer terms.
2. All sales are final
All sales are final. Subscriptions, credits and top-ups are non-refundable and non-exchangeable, in whole or in part, including in the event of non-use or partial use. They are digital services made available immediately, whose price is known and accepted before any purchase.
3. Cancelling a subscription
You can cancel your subscription at any time, directly from your Yuna7 account (Settings → Billing). Cancelling stops the next renewal and takes effect at the end of the period already paid: you keep access until that date. No refund, including pro-rata, is issued for the current period or for a renewal already charged.
4. Exceptions required by law
By way of exception to the above, a refund is issued only in the following cases, to the extent required by applicable law:
- Duplicate charges for the same order;
- Unauthorized charges or a clear billing error;
- A technical fault on our side that fully prevents use of the Service and is not resolved within a reasonable time;
- Any refund required by the applicable law of your country of residence.
5. Automatic renewals
Subscriptions renew automatically. Cancel from your Yuna7 account (Settings → Billing) before the renewal date to avoid the next charge. A renewal already charged is not refunded.
6. How to request a refund
For an eligible case above, email us at [email protected] with your payment receipt (order number / email used). You can also contact our reseller's support directly from the receipt you received by email. We handle requests within 5 business days; approved refunds are issued by our reseller to the original payment method and may take a few banking days to appear.
7. Contact
Questions about this policy: [email protected].